IGI Certified Diamonds
Help Center

Frequently Asked Questions

How do I know my jewellery is authentic?

Every piece of Aarohva gold jewellery is BIS (Bureau of Indian Standards) hallmarked. All our diamond jewellery comes with a certificate of authenticity from internationally recognized labs like IGI (International Gemological Institute) or GIA (Gemological Institute of America).

Can I customize a design I saw on your website?

Yes, we specialize in bespoke jewellery. You can contact our design concierge via WhatsApp or Email with your requirements, and our master artisans will bring your vision to life.

What is your lifetime buyback policy?

We offer 100% of the gold weight's prevailing market value and 90% of the diamond value for all Aarohva pieces. The buyback can be initiated at any time after verification.

Do you ship internationally?

Yes, we ship to over 50 countries including USA, UK, UAE, Australia, and Canada. All international shipments are fully insured and handled by Brinks or FedEx.

How should I care for my fine jewellery?

We recommend storing your jewellery in the provided velvet box. To clean, use a soft cloth or a solution of mild soap and warm water. We also offer professional cleaning services at our showrooms.

Is it safe to buy high-value jewellery online?

Absolutely. We ensure 100% insured delivery, secure payment gateways, and a 30-day money-back guarantee to provide a worry-free shopping experience.

Still have questions?

Our luxury concierge team is available 24/7 to assist you with any inquiries.